Leadership Summit & Users Group Conference
NEW FOR 2020
Special 1-Day Summit For Credit Union Leaders
"Select Talent, don't just Hire People"
-Dee Ann Turner, author and former long time Chick-fil-A Vice President
Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability. The company’s first female officer, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Most recently, Dee Ann launched and led the Sustainability function focusing on Chick-fil-A’s strategy to implement sustainable practices at the $11 billion company.
Our Leadership Summit Speaker and Facilitator:
Dee Ann Turner, author and former Chick-fil-A executive
In 2020, ServiStar Consulting and Profile Strategies are joining forces to bring you our most information-filled Users' Group Conference & Forum! And new for this year, a special summit especially for your leaders!
During our Leadership Summit, best-selling author Dee Ann Turner will present, “Bet on Talent,” where she will explain the formula to helping organizations create a remarkable culture, select steward and sustain extraordinary talent. She'll show you how to deliver amazing member experiences that, when executed consistently, produces a reputation of legendary service. People decisions are the most important decisions any leader makes. Credit union leaders are encouraged to join this workshop to understand how to make better people decisions for their organization’s continued success.
Users Group Conference & Forum
Two-Day Users Group Conference
ServiStar Consulting and Profile Strategies have invited our industry’s most sought after leaders to bring you keynote addresses and to lead breakout and discussion groups.
Join us in beautiful Salt Lake City, Utah for an informative and motivating conference. Spend 2 ½ days learning how to:
Create coaching consistencies
Find the best fitting hiring assessments for your credit union
Take real world tools to build employee engagement
Lead great culture to
Use Emotional Intelligence to turn coaches from average to excellent
And much more!
Early Registration Discount:
1 Day (May 6) Leadership Summit - $449 (after January 15 - $499)
2 Day (May 7 & 8) Users Conference - $349 (after January 15 - $399)
BEST VALUE - Save more than 20% when you attend ALL THREE DAYS!
ALL THREE DAYS: $595 (after January 15 - $695)
Don't miss this unique experience!
Bet On Talent - Dee Ann Turner, Best-selling Author, Speaker, and former VP of Chick-fil-A
Recipe for a Remarkable Culture
Win with WHO
The Secret Sauce of Legendary Service
Join us the evening of May 6 for an opportunity to network with other
credit unions leaders at our Meet & Greet Reception
Light hors d'oeuvres and drinks provided.
Great Culture Leads to Great Results - April Clobes, CEO, Michigan State University Federal CU (MSUFCU)
Achieving organizational growth as a result of creating an employee focused organization. How treating your employees well drives their focus on living the mission through service.
Hiring Assessments – No "one-size fits all" – Lisa Chitty, VP Sales & Operations, Profile Strategies
The age of technology has brought about many changes in delivery of Talent Management assessments. Learn from this leading expert in the field about new research, best practices and the latest trends in the use of assessments for hiring, coaching and leadership development. Some fun activities will provide a sneak peak into your own behavioral preferences, and you will leave with a better understanding of how assessments help teams increase engagement and achieve better results.
Break Out Groups –
Delving Deeper: Great Culture Leads to Great Results - April Clobes, CEO, MSUFCU, and Mike Neill, President, ServiStar Consulting
Emotional Intelligence: The Difference Between Average and Excellent Coaches – Jen Kuhn, CEO, ServiStar Consulting
Creating Consistency – A Must Have For Leadership & Coaching – Mike Neill, President, ServiStar Consulting & Simon Spence, SeeEverything
From Learning to Implementation – Mike Neill , President
To wrap up the day, Mike will answer questions regarding the day's sessions and discuss ways you can implement these new ideas at your credit union.
Real World Tools to Build Employee Engagement – Taylor Murray, Vice President, Growth & Opportunity, Affinity Plus FCU
Massive disruption of financial services is already here. We already see the disruptive change to our industry in the form of regulation, AI and technology, new competition, and new methods of payments with more to come… What hasn’t changed? Members do business with people that make them feel good, and engaged employees make members feel good and make your job easier. In this session, Taylor will share how Affinity Plus engages with the employees and the community from the top down with measurable results. You’ll leave this session with many examples and tools you’ll be able to bring back and implement at your credit union.
Sharing Best Practices in Small Group Discussions
To wrap up the day, Mike will answer questions regarding the day''s sessions, and discuss ways you can implement these new ideas at your credit union.
From Learning to Implementation – Mike Neill, President, ServiStar Consulting
As we end the conference, Mike will once again answer questions regarding the day''s sessions, and discuss ways you can implement these new ideas at your credit union.
Dee Ann Turner
Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was VP, Talent and VP Sustainability. The company's first female officer, she was instrumental in building and growing Chick-fil-A's well-known culture and talent systems.
Mike is the Founder and President of ServiStar Consulting. He is one of the most sought after speakers in the Credit Union Movement, as well as a published research and author.
April is the CEO and President of Michigan State University FCU. She moved through the organization from marketing specialist to management and executive positions before rising to CEO. April is an active leader on several industry, community and university boards, and recipient of several awards.
Taylor is the VP of Growth & Opportunity at Affinity Plus FCU. He is a versatile and innovative leader who has transferred his enthusiasm along with his sales and service experience to his branch teams.
Lisa is VP of Sales and Operations for Profile Strategies. Her practical experience and solid technical understanding of assessment methodology has made Lisa an industry leader in bring assessment tools and theory into practice for positive organizational change.
Jen has more than 20 years of experience as a public speaker and corporate trainer. She is passionate about sharing what she has learned about Emotional Intelligence, and visits credit unions across the country to talk about it.
Visit Salt Lake City
When booking your hotel accommodations, use:
Group Name: SSUG 2020
Group ID: 16156
The event hotel will be at the University Guest House , which is part of the Conference Center where our event will take place.
Room rates begin at $130 plus state and local tax. The deadline date for reservations at this rate is Thursday, April 2, 2020.
Rates include complimentary wireless internet and complimentary self-parking.
University Guest House
& Conference Center
110 South Fort Douglas Blvd.
Salt Lake City, UT 84113-5036
Hotel telephone: 888-416-4075
(If making reservations by phone, be sure to mention SSUG 2020 to receive the discount room rate.)
A NOTE ABOUT TRANSPORTATION: The hotel does not provide airport shuttle service, but it is adjacent to a TRAX lite rail stop. Taxi one-way fare is approximately $30, while Uber and Lyft start around $15.
Register for the Conference Here
Let's get you and your team members registered! Please be sure to look for a confirmation email after registering.
Complete one registration per person. NOTE: Go here if you want to pay by check.
ServiStar Consulting * 93 Poplar Street * Franklin TN 37064